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Frequently Asked Questions
Here you can find the most frequently asked questions related to sponsorship, transferring money, connecting with your sponsored beneficiary, and much more.
Information for new sponsors
What is adoption?
How is a babushka or dedushka chosen for help?
Can I choose the babushka or dedushka I adopt?
Can I adopt more than one babushka or dedushka?
How much does adoption cost?
How long will my adoption last?
What happens to my babushka or dedushka if I cannot continue the adoption?
What happens if my beneficiary dies?
How can I can trust your organization and that my money is spent correctly?
Reporting and information exchange
Why do I not hear from your organization immediately?
Do you send any reports to sponsors?
Connecting with your beneficiary
Can I correspond with my babushka or dedushka?
Will I hear back from my beneficiary?
Can I send additional money, presents and parcels?
Can you help her or him to buy something that she or he needs with my money?
Transferring money
Which bank should I use to transfer the money for my beneficiary?
The bank charges are too high, is it possible to use another bank account?
May I transfer the money monthy?
How do I know that you have received my payment?
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